If you or your IT team has installed Sigstr’s Outlook Agent and you’re still experiencing issues, please follow the below instructions. Common issues include a blank signature, incorrect formatting, or dropped images.

Scenario 1

  1. Open Outlook
  2. Navigate to File → Options → Add-Ins
  3. Check to see if Sigstr is listed as an active add-in
  4. If Sigstr is listed as an active add-in, proceed to Scenario 2

Scenario 2

  1. Open Outlook
  2. Navigate to File → Options → Mail
  3. Under Compose messages in this format, make sure HTML is selected
  4. If HTML is already selected, proceed to Scenario 3

Scenario 3

  1. Open File Explorer
  2. In the search bar, type C:\ProgramData (see below)
  3. Search for Sigstr and open the folder
  4. Delete the config file called SigstrOutlookConfig
  5. Close and Reopen Outlook

If you continue to have issues, it may be a system requirement issue. Feel free to reach out to customersuccess@sigstr.com

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