Sigstr is committed to simplifying adoption and ensuring ongoing value from our solution. We understand that Account Administrators need ongoing support, knowledge, and assistance. Leverage one of our three tiers of service to best fit your organization's needs.

Bronze

The Bronze Package includes access to the following services.

• 48 hr Response Time on Support Requests
• Employee Provisioning
• Custom Signature Design
• Initial Campaign Creation and Launch
• Designated Customer Success Manager
• Ongoing Installation and Support for New Users
• Quarterly Design Consultation and Campaign Creation (1 campaign per quarter)
• Access to Monthly Sigstr Webinar Training Series

Silver

The Silver Package includes access to everything in the Bronze Package in addition to the following services:

• 24 hr Response Time on Support Requests
• Monthly Design Consultation and Campaign Creation (1 campaign per month)
• Custom Sigstr Admin Trainings on New Functionality
• Bi-Annual Business Reviews
• Avatar Support

Gold

The Gold Package includes access to everything in the Silver Package in addition to the following services:

• Same Day Priority Response Time on Support Requests
• Full Account Administration and Ongoing Strategy Consultation
• Unlimited Design Consultation and Campaign Creation
• Quarterly Business Reviews with Sigstr Leadership
• Avatar Support
• Custom Install Support (non-productized third party applications)

For pricing inquiries, please reach out to your Sigstr representative or the Customer Success team at customersuccess@sigstr.com.

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